/* EQUALIZE CHAT 1.2 | identidade Equalize Info & Tech */
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/* Barra de técnico + lista + conversa */
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p{color:var(--muted-strong);font-size:13px;max-width:320px}.empty-room-line{height:1px;width:105px;background:var(--border);margin-top:14px}.empty-room small{font-size:11px;color:var(--muted);display:flex;align-items:center;gap:6px}.mobile-back{display:none}
/* Tela de login equipe */
.login-screen{min-height:100dvh;display:grid;grid-template-columns:1fr 1fr}.login-showcase{background:linear-gradient(148deg,#205d3e,#103e2a 65%,#123b29);position:relative;display:flex;flex-direction:column;justify-content:space-between;overflow:hidden;padding:35px 48px;color:#fff}.login-showcase:after{content:'';height:450px;width:450px;position:absolute;right:-210px;bottom:-180px;border-radius:50%;border:75px solid rgba(255,255,255,.035)}.login-showcase-top{display:flex;justify-content:space-between;align-items:center;gap:20px}.login-showcase .brand-img{width:220px;background:#fff;padding:12px 16px;border-radius:16px}.login-showcase-chip{border:1px solid #ffffff4f;border-radius:50px;font-size:9px;letter-spacing:1.4px;padding:7px 13px;color:#c0e2c9}.login-showcase-copy{padding:50px 0;position:relative;z-index:1}.login-showcase-copy h1{font-size:clamp(45px,5.2vw,75px);font-weight:850;letter-spacing:-3.7px;line-height:1.05;margin:18px 0 22px}.login-showcase-copy h1 em{font-style:normal;color:#a7e6b6}.login-showcase-copy p{max-width:460px;font-size:15px;color:#d0e8d6;line-height:1.8}.login-features{display:flex;flex-wrap:wrap;gap:12px;margin-top:45px}.login-features span{display:flex;gap:6px;align-items:center;font-size:12px;color:#e0f2e5}.login-panel{background:var(--surface);display:flex;align-items:center;justify-content:center;position:relative;padding:30px}.login-top-actions{position:absolute;top:22px;right:28px}.login-box{width:min(100%,420px)}.login-icon{height:59px;width:59px;border-radius:17px;display:flex;align-items:center;justify-content:center;background:var(--green-light);color:var(--green-mid);margin-bottom:28px}.login-box h2{font-size:35px;letter-spacing:-1.3px;margin:11px 0 8px}.login-box>p:not(.form-foot){color:var(--muted-strong);margin-bottom:32px}.client-link{display:flex;align-items:center;justify-content:center;color:var(--green-mid);font-weight:700;font-size:12px;margin-top:25px;gap:6px}
/* Cliente - identificação e chat */
.client-page{min-height:100dvh;background:var(--page)}.client-background{min-height:100dvh;padding:26px;background:radial-gradient(ellipse at 7% 4%,rgba(67,143,86,.12),transparent 34%),radial-gradient(ellipse at 99% 93%,rgba(63,145,85,.1),transparent 37%),var(--page)}.client-app{max-width:1280px;margin:0 auto;min-height:calc(100dvh - 52px);display:flex;flex-direction:column}.client-topbar{display:flex;align-items:center;justify-content:space-between;gap:15px;padding:9px 5px 27px}.client-brand{display:flex;align-items:center;gap:12px}.client-brand .brand-img{width:160px}.client-product{font-weight:900;font-size:12px;letter-spacing:1.25px;border-left:1px solid #cfd9d2;padding-left:12px;color:var(--green)}.client-product i{font-size:9px;font-style:normal;display:block;letter-spacing:1.8px;color:var(--muted-strong)}.topbar-actions{display:flex;align-items:center;gap:17px}.secure-label{font-size:11px;color:var(--muted-strong);display:flex;align-items:center;gap:6px}.client-footer{text-align:center;color:var(--muted-strong);font-size:11px;padding:17px}.client-footer span{color:var(--green-mid);padding:0 5px}.welcome-layout{display:grid;grid-template-columns:minmax(0,1.1fr) minmax(370px,.9fr);gap:35px;align-items:center;flex:1;padding:15px 30px 35px}.welcome-copy{padding:12px 25px;position:relative}.welcome-copy h1{font-size:clamp(43px,5vw,68px);letter-spacing:-2.8px;font-weight:850;margin:17px 0 25px}.welcome-copy h1 em{font-style:normal;color:var(--green-mid)}.welcome-copy>p{font-size:15px;max-width:460px;line-height:1.9;color:var(--muted-strong)}.welcome-perks{display:flex;flex-direction:column;gap:18px;margin-top:42px}.welcome-perks>div{display:flex;align-items:center;gap:12px;font-size:13px;font-weight:700}.welcome-perks svg{color:var(--green-mid)}.floating-orb{position:absolute;border:1px solid #6cae795c;border-radius:28px;transform:rotate(15deg);pointer-events:none}.orb-one{height:80px;width:80px;right:0;bottom:10px}.orb-two{height:46px;width:46px;right:90px;bottom:0}.welcome-card{background:var(--surface);border:1px solid var(--border);border-radius:23px;padding:36px;box-shadow:var(--shadow-elevated),inset 0 1px rgba(255,255,255,.65)}.welcome-card-head{display:flex;align-items:center;gap:14px;margin-bottom:22px}.welcome-card-icon{width:56px;height:56px;min-width:56px;background:var(--green-light);color:var(--green-mid);display:flex;align-items:center;justify-content:center;border-radius:18px}.card-kicker{font-size:10px;letter-spacing:1.2px;color:var(--green-mid);font-weight:900}.welcome-card h2{font-size:24px;letter-spacing:-.7px;margin:3px 0}.welcome-card-head p{font-size:12px;color:var(--muted-strong)}.welcome-card .form-stack label{margin-top:7px}.welcome-card .form-stack input,.welcome-card .form-stack select{background:var(--surface-alt)}.client-chat-layout{display:grid;grid-template-columns:310px minmax(0,1fr);gap:21px;min-height:0;flex:1}.client-chat-info{padding:30px 16px 20px;display:flex;flex-direction:column}.support-emblem{width:77px;height:77px;margin-top:29px;border-radius:23px;background:linear-gradient(155deg,#2f915e,#195f3d);display:flex;align-items:center;justify-content:center;color:white;box-shadow:0 12px 22px #2c875437}.client-chat-info h1{font-size:35px;letter-spacing:-1.4px;margin:22px 0 14px}.client-chat-info>p{line-height:1.8;color:var(--muted-strong);font-size:13px}.support-details{display:flex;flex-direction:column;gap:18px;color:var(--muted-strong);font-size:12px;margin-top:34px}.support-details>span{display:flex;align-items:center;gap:11px}.support-details svg{color:var(--green-mid)}.client-support-brand{margin-top:auto;padding-top:20px;opacity:.75}.client-support-brand img{width:170px}.client-conversation{display:flex;flex-direction:column;min-height:calc(100dvh - 145px);max-height:calc(100dvh - 145px);background:var(--surface);box-shadow:var(--shadow-elevated);border-radius:19px;overflow:hidden;border:1px solid var(--border)}.client-conversation .message-scroll{padding:20px 23px}.conversation-top{padding:14px 19px}.support-avatar{background:linear-gradient(140deg,#d5edda,#a7dab8);width:43px;height:43px;min-width:43px;border-radius:14px;display:flex;align-items:center;justify-content:center;color:#1b6f43}.status-line{display:flex!important;align-items:center;gap:6px}.status-dot{width:7px;height:7px;border-radius:50%;background:#49bc7b;display:inline-block;flex:none}.status-dot.waiting{background:#e4b45d}.status-dot.closed{background:#a5aaa6}.client-chat-context{background:var(--surface-soft);color:var(--muted-strong);font-size:11px;display:flex;align-items:center;gap:5px;flex-wrap:wrap;padding:11px 16px}.client-chat-context strong{color:var(--green-mid)}.client-chat-context .bullet{padding:0 3px;color:var(--muted)}.client-conversation .composer-wrap{padding:13px 16px}.client-conversation .composer-input-box{min-height:44px;justify-content:center}
/* Administração */
.admin-shell{display:flex;min-height:100dvh}.admin-sidebar{width:260px;min-width:260px;background:var(--rail);color:#e8f6ea;display:flex;flex-direction:column;padding:25px 15px;min-height:100vh}.admin-brand{display:flex;align-items:center;gap:8px;padding:6px 7px 28px}.admin-brand img{width:127px;background:white;border-radius:7px;padding:7px}.admin-brand span{font-size:11px;letter-spacing:1.1px;font-weight:900;white-space:nowrap}.admin-brand span b{display:block;color:#93ce9b;font-size:9px}.nav-caption{font-size:9px;letter-spacing:1.25px;color:#88bc9b;padding:0 14px 15px;font-weight:800}.admin-sidebar nav{display:flex;flex-direction:column;gap:5px}.admin-link{background:transparent;border:none;color:#c2d6ca;border-radius:11px;padding:12px 13px;display:flex;gap:10px;align-items:center;text-align:left;font-size:12px;font-weight:700;width:100%}.admin-link:hover,.admin-link.current{background:#ffffff1e;color:white}.admin-link.current:before{content:'';width:3px;height:16px;border-radius:3px;background:#9de8b2;margin-left:-7px}.admin-sidebar-bottom{margin-top:auto}.admin-body{flex:1;min-width:0;display:flex;flex-direction:column}.admin-header{min-height:69px;background:var(--surface);border-bottom:1px solid var(--border);display:flex;align-items:center;gap:10px;padding:12px 35px;color:var(--muted-strong)}.admin-header strong{color:var(--text);font-size:12px}.admin-header small{font-size:11px}.admin-header .avatar{width:34px;height:34px;min-width:34px;border-radius:11px;font-size:11px}.admin-server-dot{height:7px;width:7px;border-radius:50%;background:#4ebc78}.admin-mobile-brand{display:none}.admin-content{padding:32px 40px;max-width:1450px;width:100%;margin:0 auto}.admin-titlebar{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:29px}.admin-titlebar h1{font-size:33px;letter-spacing:-1.2px;margin:8px 0}.admin-titlebar p{color:var(--muted-strong);font-size:13px}.admin-product-badge{display:flex;align-items:center;gap:5px;border:1px solid var(--border);border-radius:40px;font-size:10px;font-weight:800;color:var(--green-mid);background:var(--surface);padding:10px 13px;white-space:nowrap}.admin-stats{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-bottom:20px}.stat-card,.admin-card{background:var(--surface);border:1px solid var(--border);border-radius:16px;box-shadow:var(--shadow),inset 0 1px rgba(255,255,255,.3)}.stat-card{padding:25px}.stat-card>span{font-size:12px;color:var(--muted-strong)}.stat-card>strong{display:block;font-size:42px;letter-spacing:-1.5px;margin:8px 0}.stat-card>small{display:flex;align-items:center;gap:7px;font-size:11px;color:var(--green-mid)}.admin-grid{display:grid;gap:18px}.admin-grid.two{grid-template-columns:1fr 1fr}.admin-grid.staff-grid{grid-template-columns:minmax(0,1.1fr) minmax(0,.9fr)}.admin-card{padding:24px}.admin-card h2{font-size:18px;letter-spacing:-.3px;margin-bottom:14px}.admin-card>p{font-size:12px;color:var(--muted-strong);margin:0 0 18px}.card-top{display:flex;align-items:center;justify-content:space-between;gap:15px;margin-bottom:17px}.card-top h2{margin:0}.card-top p{font-size:12px;color:var(--muted-strong);margin:6px 0}.system-overview>div,.system-row{display:flex;align-items:center;gap:12px;border-bottom:1px solid var(--border);padding:13px 0;font-size:13px}.system-overview>div:last-child,.system-row:last-child{border-bottom:0}.system-color{height:11px;width:11px;background:#48a776;border-radius:4px;flex:none;box-shadow:0 0 0 4px #4db17b1e}.tag-good,.tag-muted{padding:4px 9px;font-size:10px;border-radius:7px;font-weight:800;white-space:nowrap}.tag-good{color:#26834f;background:#e2f6e9}.tag-muted{color:#7e8381;background:#e8edeb}.setup-tip{display:flex;align-items:flex-start;gap:10px;padding:12px 0}.setup-tip>span{border-radius:8px;background:var(--green-light);color:var(--green-mid);width:29px;height:29px;display:flex;align-items:center;justify-content:center;flex:none}.setup-tip strong{font-size:12px}.setup-tip p{color:var(--muted-strong);font-size:11px;margin-top:3px}.admin-notice{margin-top:20px;padding:15px 18px;border:1px solid var(--border);border-left:3px solid #67ad7d;background:var(--surface);border-radius:10px;color:var(--muted-strong);display:flex;gap:10px;font-size:12px}.admin-notice strong{color:var(--text)}.admin-notice code{background:var(--surface-soft);border-radius:4px;padding:2px 5px}.section-count{font-size:11px;color:var(--muted-strong);background:var(--surface-alt);padding:5px 9px;border-radius:6px}.admin-system-list .system-row input[name=name]{max-width:230px;min-width:0;flex:1;padding:10px 12px;border-radius:8px}.switch-label{display:flex;align-items:center;gap:7px;font-size:12px;color:var(--muted-strong)}.switch-label input{accent-color:#2b8e58}.team-list{display:flex;flex-direction:column}.team-row{display:flex;gap:12px;align-items:center;text-align:left;border:0;background:transparent;width:100%;padding:14px 5px;border-bottom:1px solid var(--border);color:var(--text)}.team-row:hover{background:var(--surface-alt)}.team-main{min-width:0;flex:1}.team-main strong,.team-main span,.team-main small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.team-main strong{font-size:13px}.team-main span{font-size:11px;color:var(--muted-strong)}.team-main small{font-size:10px;color:var(--green-mid)}.permission-checks{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin-bottom:12px}.permission-checks label,.checkbox-inline{font-weight:500!important;display:flex;align-items:center;gap:8px;background:var(--surface-alt);border-radius:8px;padding:10px;font-size:12px!important;margin:0!important}.permission-checks input,.checkbox-inline input{accent-color:#2d8a55;min-height:0;width:auto!important}.auto-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(300px,1fr));gap:16px}.auto-card{display:flex;flex-direction:column;gap:13px}.auto-card textarea{width:100%;min-height:145px;resize:vertical;border-radius:10px;padding:12px}.auto-card .btn-primary{align-self:flex-end}.shared-row{display:flex;align-items:center;gap:6px;border-bottom:1px solid var(--border);padding:13px 0}.shared-row>div{flex:1;min-width:0}.shared-row strong{font-size:13px}.shared-row p{color:var(--muted-strong);font-size:12px;margin-top:4px}.login-redirect{max-width:440px;background:var(--surface);margin:15vh auto;padding:35px;border:1px solid var(--border);border-radius:17px;text-align:center}.login-redirect p{margin:18px 0;color:var(--muted-strong)}.login-redirect .btn-primary{display:inline-flex}
/* Modal */
.modal-backdrop{position:fixed;inset:0;z-index:120;background:#10271b91;display:flex;align-items:center;justify-content:center;padding:22px}.modal-card{width:min(100%,460px);background:var(--surface);padding:24px;border-radius:19px;box-shadow:var(--shadow-elevated)}.modal-head{display:flex;align-items:center;justify-content:space-between}.modal-head h2{font-size:20px}.modal-card>p{color:var(--muted-strong);font-size:12px;margin:14px 0 22px}.modal-card label{font-weight:700;font-size:12px}.modal-card select{padding:12px;width:100%;border-radius:10px;margin:8px 0 20px}.modal-actions{display:flex;justify-content:flex-end;gap:8px}
@media(max-width:1330px){.workspace{grid-template-columns:69px 324px minmax(0,1fr)}.info-panel{display:none}.rail-btn.active:before{left:-8px}.admin-content{padding:30px}}
@media(max-width:900px){.workspace{grid-template-columns:61px 292px minmax(0,1fr)}.rail{padding:16px 8px}.inbox-top{padding:18px 12px 12px}.conversation-item{padding:13px 9px}.room-message-scroll{padding:18px 16px}.login-showcase{padding:28px}.login-showcase-chip{display:none}.admin-sidebar{width:220px;min-width:220px}.admin-content{padding:25px}.admin-grid.two,.admin-grid.staff-grid{grid-template-columns:1fr}.welcome-layout{padding:12px;gap:20px}.welcome-copy{padding:0}.welcome-card{padding:26px}.client-chat-layout{grid-template-columns:240px minmax(0,1fr)}.client-chat-info h1{font-size:30px}}
@media(max-width:680px){.tech-page{overflow:hidden}.workspace{grid-template-columns:0 minmax(0,1fr)}.rail{display:none}.inbox-panel{grid-column:2}.conversation-panel{display:none}.conversation-panel.room-open{display:flex;position:fixed;inset:0;z-index:40}.workspace:has(.conversation-panel.room-open) .inbox-panel{display:none}.mobile-back{display:flex}.inbox-top{padding:20px}.inbox-title h1{font-size:25px}.inbox-system select{max-width:240px}.room-top{padding:8px 10px;gap:7px}.room-title strong{font-size:12px}.room-title small{font-size:10px}.room-status{font-size:10px;padding:5px 7px}.composer-input-box #composer-hint{display:none}.room-message-scroll{padding:15px}.bubble{max-width:86%}.login-screen{grid-template-columns:1fr}.login-showcase{display:none}.login-panel{min-height:100dvh}.login-box h2{font-size:30px}.admin-shell{display:block}.admin-sidebar{width:100%;min-width:0;min-height:0;padding:13px 14px}.admin-brand{padding:0}.admin-brand img{width:100px}.admin-sidebar .nav-caption{display:none}.admin-sidebar nav{flex-direction:row;overflow-x:auto;padding-top:10px}.admin-link{white-space:nowrap;font-size:0;padding:9px;justify-content:center}.admin-link svg{width:22px;height:22px}.admin-sidebar-bottom{display:none}.admin-header{padding:10px 15px}.admin-content{padding:22px 14px}.admin-titlebar{display:block}.admin-titlebar h1{font-size:27px}.admin-product-badge{margin-top:10px;display:inline-flex}.admin-stats{grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}.stat-card{padding:14px}.stat-card>span{font-size:10px}.stat-card>strong{font-size:30px}.stat-card>small{font-size:9px}.client-background{padding:0}.client-app{min-height:100dvh}.client-topbar{padding:15px}.client-brand .brand-img{width:133px}.client-product{font-size:10px}.client-product i{font-size:8px}.secure-label{display:none}.client-footer{padding:10px}.welcome-layout{display:flex;flex-direction:column;align-items:stretch;padding:20px 16px}.welcome-copy{padding:0 3px}.welcome-copy h1{font-size:34px;margin:12px 0}.welcome-copy>p{font-size:13px}.welcome-perks,.floating-orb{display:none}.welcome-card{padding:22px;margin-bottom:20px}.client-app.chat-view{height:100dvh}.client-app.chat-view .client-topbar,.client-app.chat-view .client-footer{display:none}.client-chat-layout{display:block;flex:1;min-height:0}.client-chat-info{display:none}.client-conversation{height:100dvh;max-height:100dvh;min-height:0;border-radius:0}.client-chat-context{font-size:10px}.client-conversation .message-scroll{padding:15px}.client-conversation .composer-wrap{padding:10px}}
@media(max-width:360px){.room-status{display:none}.inbox-system select{max-width:170px}.client-product{display:none}.admin-header strong{display:none}}
:root[data-theme="dark"] .client-brand .brand-img,:root[data-theme="dark"] .client-support-brand .brand-img{background:#fafffb;border-radius:7px;padding:5px}

/* Equalize Chat V1.3: cliente simples e modo Quick Support */
.client-page .client-background{padding:14px;min-height:100dvh;display:flex;align-items:center;justify-content:center}
.client-page .client-app{width:100%;max-width:520px;min-height:min(740px,calc(100dvh - 28px));height:min(740px,calc(100dvh - 28px));margin:0;display:flex;flex-direction:column}
.client-page .client-topbar{padding:9px 3px 14px;flex:none}
.client-page .client-brand .brand-img{width:124px}
.client-page .client-product{font-size:10px}
.client-page .welcome-layout{display:flex;flex-direction:column;justify-content:center;padding:15px 0;min-height:0;gap:0}
.client-page .welcome-card{width:100%;max-width:470px;padding:28px;border-radius:22px}
.client-page .welcome-card h2{font-size:23px}
.client-page .client-chat-layout{display:flex;flex:1;min-height:0}
.client-page .client-chat-info{display:none}
.client-page .client-conversation{width:100%;height:100%;min-height:0;max-height:none;flex:1;border-radius:18px}
.client-page .client-conversation .message-scroll{flex:1;min-height:0;padding:13px}
.client-page .client-chat-context{padding:8px 14px;font-size:11px;justify-content:center;text-align:center}
.client-page .client-conversation .composer-wrap{padding:9px}
.client-page .client-conversation .conversation-top{padding:11px}
.client-page .client-conversation .composer-toolbar{gap:4px}
@media(max-width:560px){.client-page .client-background{padding:0}.client-page .client-app,.client-page .client-app.chat-view{height:100dvh;min-height:100dvh;max-width:none}.client-page .client-topbar{padding:11px 13px}.client-page .welcome-layout{padding:14px}.client-page .welcome-card{padding:23px}.client-page .client-conversation{border-radius:0;border:0}.client-page .client-app.chat-view .client-topbar{display:none}}

/* V1.4 · Anexos e mensagens de voz */
.attachment-container{max-width:290px}.attachment-footer{display:flex;align-items:center;gap:10px;margin-top:5px;font-size:11px}.attachment-footer span{flex:1;overflow:hidden;white-space:nowrap;text-overflow:ellipsis;max-width:160px}.attachment-footer a,.attachment-action{color:var(--green-700,#246e49);font-weight:650;display:inline-flex;align-items:center;justify-content:center;text-decoration:none}.attachment-footer a:hover,.attachment-action:hover{text-decoration:underline}.document-attachment{display:flex;align-items:center;gap:10px;max-width:290px;min-width:185px}.document-attachment>span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;flex:1}.document-attachment>a{flex-shrink:0;display:inline-flex;color:inherit}.voice-message{display:flex;align-items:center;gap:10px;min-width:220px;max-width:min(300px,75vw);padding:5px 0}.voice-message audio{display:none}.voice-play{flex-shrink:0;border:0;border-radius:50%;width:38px;height:38px;display:grid;place-items:center;color:white;background:#237849;cursor:pointer}.voice-play:disabled{opacity:.45}.voice-main{min-width:0;flex:1;display:flex;flex-direction:column;gap:4px}.voice-wave{display:flex;height:33px;align-items:center;gap:2px;cursor:pointer;outline-offset:2px}.wave-bar{display:block;background:#8aaa9a;flex:1;border-radius:3px;min-width:2px;transition:background .1s}.wave-bar.played{background:#137848}.voice-duration{font-size:11px;opacity:.8}.receipt{display:inline-flex;vertical-align:middle;opacity:.72}.receipt-read{color:#268fe5;opacity:1}.receipt-delivered{opacity:.75}.receipt-sent{opacity:.65}

/* V1.5: identificação enxuta, campos facultativos e saída visível no Quick Support */
.client-page .optional-label{color:var(--muted-strong);font-size:11px;font-weight:400;letter-spacing:0}
.client-page .btn-client-exit{display:inline-flex;align-items:center;justify-content:center;gap:7px;min-height:36px;padding:7px 12px;border:1px solid var(--border);background:var(--surface-alt);color:var(--text);border-radius:10px;font-weight:650;font-size:12px;white-space:nowrap}
.client-page .btn-client-exit:hover{background:var(--surface-soft);color:var(--green-mid)}
.client-page .composer-input-box:not(:has(#composer-hint)){min-height:47px}
@media(max-width:560px){.client-page .btn-client-exit{padding:7px 10px}}

/* V1.6: painel de equipe, histórico e detalhes expansíveis */
@media(min-width:1331px){.workspace:not(.show-details){grid-template-columns:75px 338px minmax(0,1fr)}.workspace:not(.show-details)>.info-panel{display:none}.workspace.show-details{grid-template-columns:75px 338px minmax(0,1fr) 256px}.workspace.show-details>.info-panel{display:flex}}
.inbox-tabs{gap:2px}.inbox-tabs .tab{font-size:11px;padding:8px 3px}
.sound-toolbar{display:flex;align-items:center;gap:6px;padding:7px 12px;border-bottom:1px solid var(--border);background:var(--surface)}
.sound-toolbar label{display:flex;align-items:center;gap:3px;flex:1;min-width:0;font-size:11px;color:var(--muted-strong)}
.sound-toolbar select{width:100%;min-width:0;padding:6px 4px;border-radius:8px;font-size:11px;background:var(--surface-alt)}
.sound-toggle{display:flex;align-items:center;gap:4px;border:1px solid var(--border);background:var(--surface-alt);border-radius:9px;font-size:11px;padding:7px;white-space:nowrap;color:var(--green-mid)}
.sound-toggle.is-muted,.icon-btn.is-muted{color:var(--muted);opacity:.55}
.room-actions{display:flex;align-items:center;gap:8px}.room-actions .btn-small{padding:7px 10px}
.state-badge.is-closed{background:var(--surface-soft);color:var(--muted-strong)}
.room-status.closed{color:var(--muted-strong);background:var(--surface-soft)}
.tech-page #composer-hint{display:none!important}
.tech-page .details-tip{display:none}
.inbox-list .conversation-subtitle:empty{display:none}
@media(max-width:680px){.sound-toolbar{padding:7px 12px}.inbox-tabs .tab{font-size:10px}.room-channel{padding:7px 11px}.room-actions .btn-small{font-size:11px}}

/* Equalize Chat V1.8: fila e atendimento com contadores; perfil da equipe */
.inbox-tabs{display:flex;flex-wrap:wrap;gap:4px;padding:7px 0}
.inbox-tabs .tab{font-size:10.5px;white-space:nowrap;padding:8px 7px;display:inline-flex;align-items:center;gap:4px}
.tab-count{display:inline-flex;align-items:center;justify-content:center;min-width:19px;height:19px;padding:0 4px;border-radius:12px;background:var(--surface-soft);font-weight:800;color:var(--green-deep)}
.tab.active .tab-count{background:var(--green-mid);color:white}
.rail-profile{padding:0;border:0;background:transparent;border-radius:15px;display:flex;justify-content:center;align-items:center;cursor:pointer}
.rail-profile:hover{filter:brightness(1.08);transform:translateY(-1px)}
.profile-photo{display:inline-flex;align-items:center;justify-content:center;overflow:hidden;background:var(--green-light);border-radius:inherit}
.profile-photo img{width:100%;height:100%;object-fit:cover;display:block}
.profile-dialog{max-height:min(94vh,800px);overflow-y:auto;width:min(100%,480px)}
.profile-summary{display:flex;gap:15px;align-items:center;padding:12px 0 18px}.profile-summary strong{display:block;font-size:15px}.profile-summary small{display:block;color:var(--muted-strong)}
.profile-preview{height:72px;width:72px;border-radius:20px;display:flex;align-items:center;justify-content:center;font-size:28px;font-weight:800;background:var(--green-light)}
.profile-form{display:flex;flex-direction:column;gap:8px}.profile-form h3{font-size:15px;margin:0 0 3px}
.profile-form label{margin-top:3px}.profile-form input{width:100%;border-radius:10px;padding:10px 12px;border:1px solid var(--border);background:var(--surface-soft);color:var(--text)}
.profile-form input[type=file]{font-size:12px}.profile-form small{font-size:11px;color:var(--muted-strong)}
.profile-form .btn-primary{align-self:flex-start;margin-top:7px}
.profile-divider{height:1px;background:var(--border);margin:22px 0 17px}
@media(max-width:680px){.inbox-tabs .tab{font-size:11px;padding:8px 10px}}

/* V1.10 — Central administrativa com indicadores e histórico */
.admin-stats-live{grid-template-columns:repeat(4,minmax(0,1fr));}
.stat-action{color:var(--text);text-align:left;cursor:pointer;transition:transform .18s ease,border-color .18s ease,box-shadow .18s ease;}
.stat-action:hover,.stat-action:focus-visible{transform:translateY(-2px);border-color:#76bd92;box-shadow:var(--shadow),0 6px 24px rgba(33,106,64,.08);}
.stat-action>span{display:flex;align-items:center;gap:7px;white-space:nowrap;}
.stat-action>small{display:flex;align-items:center;flex-wrap:wrap;}
.admin-team-summary{display:grid;grid-template-columns:60px auto;align-items:center;gap:8px 14px;margin-bottom:10px;}
.admin-team-summary strong{font-size:31px;color:var(--green-mid);font-variant-numeric:tabular-nums;}
.admin-team-summary span{color:var(--muted-strong);font-size:12px;}
.admin-summary-note{font-size:11px!important;margin:7px 0 22px!important;}
.system-metrics-heading,.system-metrics-row{display:grid;grid-template-columns:minmax(0,1fr) 75px 75px;gap:10px;align-items:center;padding:12px 3px;}
.system-metrics-heading{font-size:11px;color:var(--muted-strong);border-bottom:1px solid var(--border);}
.system-metrics-row{border-bottom:1px solid var(--border);}
.system-metrics-row strong{display:flex;align-items:center;gap:10px;font-size:12px;font-weight:650;}
.metric-pill{background:var(--surface-alt);border-radius:8px;padding:6px 9px;text-align:center;font-weight:750;font-size:13px;color:var(--text);}
.metric-pill.metric-wait{background:#fff3d7;color:#9e6925;}
.admin-recent{margin-top:20px;}
.admin-table-wrap{width:100%;overflow-x:auto;}
.admin-table{border-collapse:collapse;width:100%;font-size:12px;min-width:690px;}
.admin-table th{font-size:10.5px;text-transform:uppercase;letter-spacing:.04em;text-align:left;color:var(--muted-strong);padding:12px 10px;border-bottom:1px solid var(--border);white-space:nowrap;}
.admin-table td{padding:12px 10px;border-bottom:1px solid var(--border);vertical-align:middle;}
.admin-table tbody tr:hover{background:var(--surface-alt);}
.admin-table td small{color:var(--muted-strong);}
.admin-table .state-badge{white-space:nowrap;display:inline-flex;}
.admin-link-id{padding:3px 0;background:transparent;border:0;color:var(--green-mid);font-weight:800;cursor:pointer;}
.admin-link-id:hover{text-decoration:underline;}
.admin-calls-filters{display:flex;gap:12px;flex-wrap:wrap;align-items:end;margin-bottom:20px;}
.admin-calls-filters label{font-size:11px;color:var(--muted-strong);display:flex;flex-direction:column;gap:6px;flex:1 1 160px;}
.admin-calls-filters label:first-child{flex:2 1 240px;}
.admin-calls-filters input,.admin-calls-filters select{height:41px;min-width:0;background:var(--surface-alt);border:1px solid var(--border);border-radius:9px;padding:0 11px;color:var(--text);}
.admin-calls-filters .btn-primary{height:41px;}
.admin-calls-head{display:flex;align-items:center;justify-content:space-between;margin:10px 0;gap:12px;}
.admin-calls-head strong{font-size:12px;}
.admin-calls-pager{display:flex;align-items:center;justify-content:flex-end;gap:12px;margin-top:15px;font-size:12px;color:var(--muted-strong);}
.admin-calls-pager button:disabled{opacity:.4;cursor:default;}
.admin-call-modal{width:min(900px,96vw);max-width:900px;max-height:min(91dvh,860px);display:flex;flex-direction:column;}
.admin-call-modal .modal-head{flex-shrink:0;}
.admin-transcript{overflow-y:auto;min-height:130px;flex:1;padding:12px 6px;margin:10px 0;}
.admin-call-meta{padding:15px;background:var(--surface-alt);border-radius:10px;font-size:12px;margin:0 0 16px;}
.admin-transcript-msg{padding:11px 15px;border:1px solid var(--border);border-radius:12px;margin-bottom:9px;background:var(--surface);font-size:12px;overflow-wrap:anywhere;}
.admin-transcript-msg.internal-note{border-left:4px solid #d7a43c;background:var(--surface-alt);}
.admin-transcript-msg>div:first-child{display:flex;gap:10px;align-items:center;flex-wrap:wrap;}
.admin-transcript-msg strong{font-size:12px;color:var(--green-mid);}
.admin-transcript-msg time{color:var(--muted-strong);font-size:10px;margin-left:auto;}
.admin-transcript-msg span{color:#9a791b;font-size:10px;font-weight:800;}
.admin-transcript-msg p{white-space:pre-wrap;margin:7px 0 2px;line-height:1.5;}
.admin-transcript-file{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-top:10px;background:var(--surface-alt);padding:10px;border-radius:8px;}
.admin-transcript-file a{font-weight:750;color:var(--green-mid);}
.admin-call-foot{display:flex;align-items:center;justify-content:space-between;padding-top:13px;border-top:1px solid var(--border);}
@media(max-width:1120px){.admin-stats-live{grid-template-columns:repeat(2,minmax(0,1fr));}}
@media(max-width:680px){.admin-stats-live{grid-template-columns:repeat(2,minmax(0,1fr));}.admin-call-modal{max-width:100%;padding:14px;}.admin-calls-filters{gap:8px;}.stat-action>span{white-space:normal;}.system-metrics-heading,.system-metrics-row{grid-template-columns:minmax(0,1fr) 58px 58px;}}
/* Equalize Chat V1.11 - Dashboard, atendimentos e visualizador estilo conversa */
.clickable-attendance{cursor:pointer;transition:background .15s ease}.clickable-attendance:hover,.clickable-attendance:focus-visible{background:#e6f5eb!important;outline:2px solid #33825a;outline-offset:-2px}
.admin-page[data-theme="dark"] .clickable-attendance:hover{background:#204330!important}
.admin-report-inline{display:grid;grid-template-columns:85px 1fr;gap:16px;align-items:center;margin-top:25px;color:var(--text,#14362a)}.admin-report-inline strong{font-size:30px;color:#1e7c50}.admin-report-inline span{color:var(--muted,#596c62);font-size:13px}
.report-metrics{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:12px;margin:22px 0}.report-metrics>div{border:1px solid #e3eee7;background:var(--card,#f5faf7);border-radius:16px;padding:18px;display:grid;gap:10px}.report-metrics small{color:#64766b}.report-metrics strong{font-size:27px;color:#1f754b}
.admin-calls-filters{display:flex;flex-wrap:wrap;gap:12px;align-items:end}.admin-calls-filters label{flex:1 1 155px;min-width:130px}.admin-calls-filters input,.admin-calls-filters select{width:100%;min-width:0}
.att-page{min-height:100vh;display:flex;background:#edf4ef;color:#173629}.attendance-side{position:sticky;top:0;flex:0 0 205px;height:100vh}.att-main{flex:1;min-width:0;padding:32px;max-width:1500px;margin:auto}.att-heading{display:flex;align-items:center;justify-content:space-between;gap:14px;margin-bottom:24px}.att-heading h1{font-size:30px;margin:5px 0}.att-heading p{font-size:14px;color:#60776c}.att-filters{display:grid;grid-template-columns:repeat(4,minmax(140px,1fr));gap:12px;align-items:end}.att-filters label{font-size:13px;display:grid;gap:5px}.att-filters input,.att-filters select{width:100%;min-width:0}.att-pagination{display:flex;align-items:center;justify-content:flex-end;gap:18px;padding-top:15px}
.attendance-overlay{z-index:9998;padding:3vh 4vw}.attendance-dialog{display:flex;flex-direction:column;background:#f2faf4;border-radius:18px;width:min(1050px,100%);height:min(860px,94vh);overflow:hidden;box-shadow:0 24px 90px #05291d50}.attendance-dialog-head{display:flex;align-items:center;gap:12px;background:#fff;padding:12px 19px;border-bottom:1px solid #dae9e0}.attendance-modal-person{display:flex;gap:11px;align-items:center;min-width:0}.attendance-modal-person>div{display:grid;gap:4px;min-width:0}.attendance-modal-person strong{font-size:16px}.attendance-modal-person small{font-size:12px;color:#5b7d6b;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.attendance-dialog-scroll{padding:24px 35px;flex:1;min-height:0;overflow-y:auto;background:radial-gradient(circle at 20% 20%,#d9eee0 0,#e9f4ed 45%,#edf5ef 100%)}.attendance-dialog-scroll .bubble-wrap{margin-bottom:12px;display:flex}.attendance-dialog-scroll .bubble-wrap.own{justify-content:flex-end}.attendance-dialog-scroll .bubble{max-width:min(78%,640px);box-shadow:0 2px 8px #13452a0e}.attendance-dialog-scroll .system-message{max-width:75%;margin:12px auto}.attendance-dialog-footer{background:#fff;display:flex;align-items:center;gap:12px;padding:10px 18px;border-top:1px solid #dae9e0}.attendance-dialog-footer>span{display:flex;gap:7px;align-items:center;color:#6b8575;font-size:12px}.attendance-loading{margin:30px auto;text-align:center;color:#4a7e5c}.attendance-dialog .btn-primary{white-space:nowrap}
#att-new-form{display:grid;gap:15px}#att-new-form label{display:grid;gap:5px}#att-new-form input,#att-new-form select{width:100%}
.client-rating{padding:16px;margin:12px 16px;background:#fff;border:1px solid #d1e6d7;border-radius:17px;text-align:center;box-shadow:0 3px 12px #143e2212}.client-rating p{font-weight:600;margin:0 0 9px}.rating-stars{display:flex;align-items:center;justify-content:center;gap:8px;margin:9px 0}.rating-stars button{font-size:30px;border:0;cursor:pointer;background:transparent;color:#b7cabc}.rating-stars button.active{color:#e7a824}.client-rating textarea{width:100%;resize:vertical;max-height:110px;min-height:58px}.client-rating .btn-primary{margin-top:9px}
@media(max-width:900px){.attendance-side{display:none}.att-filters{grid-template-columns:repeat(2,minmax(0,1fr))}.att-main{padding:14px}.attendance-dialog-scroll{padding:15px 12px}.attendance-dialog-footer>span{display:none}.attendance-dialog-head .btn-primary{font-size:11px}.attendance-overlay{padding:0}.attendance-dialog{height:100vh;max-height:100vh;border-radius:0}}
@media(max-width:520px){.att-filters{grid-template-columns:1fr}.att-heading{align-items:start;flex-direction:column}.attendance-modal-person small{max-width:140px}.attendance-dialog .bubble{max-width:92%}}

:root[data-theme="dark"] .att-page{background:#101d17;color:#e6f4eb}:root[data-theme="dark"] .attendance-dialog{background:#14231b;color:#e8f4ec}:root[data-theme="dark"] .attendance-dialog-head,:root[data-theme="dark"] .attendance-dialog-footer{background:#192e23;border-color:#32533e}:root[data-theme="dark"] .attendance-dialog-scroll{background:#1b3024}:root[data-theme="dark"] .attendance-modal-person small{color:#a0bfad}:root[data-theme="dark"] .report-metrics>div{background:#253b2c;border-color:#35513f}:root[data-theme="dark"] .client-rating{background:#1d3226;color:#e5f2e9;border-color:#355944}
/* Equalize Chat V1.12 • Dashboard de satisfação, relatórios e assistente virtual */
.assistant-wrap{max-width:100%;justify-content:flex-start!important}
.assistant-bubble{max-width:min(78%,560px)!important;border:1px solid #cfe7d8!important;background:linear-gradient(137deg,#fff 0%,#f0f9f3 100%)!important;box-shadow:0 4px 16px #17432a12!important}
.assistant-bubble-label{display:flex;align-items:center;gap:6px;margin-bottom:8px;color:#217549;font-weight:800;font-size:12px;line-height:1.3}
.assistant-bubble-label small{font-size:10px;font-weight:450;color:#73907d}
.assistant-bubble p{line-height:1.56!important;white-space:normal}
.auto-hero{display:flex;align-items:center;gap:18px;border-radius:20px;padding:25px 28px;background:linear-gradient(120deg,#154e33 0%,#2c875b 100%);color:#fff;box-shadow:0 15px 37px #225e4021;margin-bottom:16px;flex-wrap:wrap}
.auto-hero-icon{width:66px;height:66px;display:grid;place-items:center;background:#ffffff20;border:1px solid #ffffff30;border-radius:19px;flex-shrink:0}
.auto-hero-copy{flex:1;min-width:230px}.auto-hero-copy .eyebrow{color:#c6f1d3!important}.auto-hero-copy h2{font-size:25px;margin:6px 0;color:#fff}.auto-hero-copy p{margin:0;color:#e4f6ea;font-size:12px}
.auto-agent-edit{min-width:min(100%,286px);display:grid;gap:7px;font-size:11px;font-weight:750;color:#eefcf3}.auto-agent-input{display:flex;align-items:center;gap:7px}.auto-agent-input input{background:#fff;border:0;border-radius:9px;min-width:70px;width:150px;height:39px;padding:8px 10px;color:#1b4530}.auto-agent-input .btn-primary{white-space:nowrap;background:#f2fff5;color:#135636;box-shadow:none}.auto-agent-input .btn-primary:hover{background:#d5f7e1}
.auto-notice{margin:0 0 18px!important}.auto-notice code{white-space:nowrap;background:#ecf4ee;border-radius:5px;padding:3px 5px;color:#236a47}
.auto-manager-layout{display:grid;grid-template-columns:minmax(285px,.9fr) minmax(340px,1.1fr);gap:18px;align-items:start}.auto-library,.auto-editor{min-width:0;padding:22px!important}.auto-library .card-top{margin-bottom:17px}
.auto-category{margin-bottom:19px}.auto-category:last-child{margin-bottom:0}.auto-category-heading{display:flex;align-items:center;justify-content:space-between;gap:6px;padding-bottom:8px;border-bottom:1px solid var(--border);font-size:12px}.auto-category-heading>span{font-size:11px;font-weight:850;color:#1c7249;background:#e7f5ec;padding:2px 8px;border-radius:8px}
.auto-template-row{display:flex;width:100%;align-items:center;text-align:left;gap:9px;background:transparent;border:1px solid transparent;border-radius:11px;padding:10px 8px;cursor:pointer;transition:background .15s,border-color .15s}.auto-template-row:hover{background:var(--surface-alt)}.auto-template-row.selected{background:#e7f5ec;border-color:#a8dbc0}.auto-template-icon{flex-shrink:0;width:34px;height:34px;border-radius:10px;background:#e8f5ec;color:#248251;display:grid;place-items:center}.auto-template-text{flex:1;min-width:0;display:grid;gap:4px}.auto-template-text strong{font-size:12px;color:var(--text)}.auto-template-text small{font-size:10px;color:var(--muted-strong);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.auto-state{font-size:9px;font-weight:750;border-radius:6px;padding:5px 7px;flex-shrink:0}.auto-state.on{background:#e5f4e9;color:#1a7546}.auto-state.off{background:#f0eee6;color:#817555}.auto-empty{color:var(--muted-strong);font-size:11px;margin:11px 0 0}.auto-editor .card-top{padding-bottom:16px;border-bottom:1px solid var(--border);margin-bottom:20px}.auto-editor textarea{resize:vertical;line-height:1.65;min-height:150px}.auto-editor .form-stack select,.auto-editor .form-stack input,.auto-editor .form-stack textarea{width:100%;background:var(--surface-alt);color:var(--text);border:1px solid var(--border);border-radius:9px;padding:10px}.auto-editor .form-stack label{font-size:11px;font-weight:700;color:var(--muted-strong)}.auto-editor-bottom{display:flex;align-items:end;gap:26px;margin:7px 0}.auto-editor-bottom>label:first-child{width:135px}.auto-editor-bottom .switch-label{display:flex!important;align-items:center;gap:8px;padding-bottom:10px;white-space:nowrap}.auto-editor-bottom .switch-label input{width:auto!important;accent-color:#227951}.auto-editor-actions{display:flex;gap:9px;align-items:center;flex-wrap:wrap;margin-top:12px}.auto-editor-actions .danger{color:#a43a39;border-color:#ecd3ce}
.auto-preview{background:#eaf4ed;border:1px solid #d4e6d9;border-radius:15px;padding:16px;margin-top:22px}.auto-preview .eyebrow{color:#37795a}.auto-preview-bubble{width:min(100%,420px);background:white;border:1px solid #d7e9de;border-radius:13px 13px 13px 2px;padding:13px 15px;margin-top:11px;box-shadow:0 4px 14px #28573810}.auto-preview-bubble>strong{display:flex;align-items:center;gap:5px;font-size:12px;color:#216d47}.auto-preview-bubble>strong small{font-size:10px;color:#728e7d;font-weight:450}.auto-preview-bubble p{white-space:pre-wrap;font-size:12px;color:#2a4636;line-height:1.55;overflow-wrap:anywhere}.auto-preview-bubble>span{font-size:9px;color:#728e7d;display:block;text-align:right}
.dash-rating-hero{display:flex;justify-content:space-between;align-items:center;gap:12px}.dash-rating-hero .eyebrow{font-size:10px;color:var(--muted-strong)}.dash-rating-score{font-size:42px;line-height:1.15;color:#1b7549;font-weight:850;margin-top:8px;font-variant-numeric:tabular-nums}.dash-rating-score small{font-size:20px;color:#8ca69a;font-weight:500}.dash-rating-stars{letter-spacing:3px;color:#e5af3f;font-size:20px}.dash-rating-review{background:var(--surface-alt);border-radius:14px;padding:13px 16px;display:grid;gap:4px;min-width:130px}.dash-rating-review strong{font-size:26px;color:var(--text)}.dash-rating-review small{font-size:10px;color:var(--muted-strong)}.dash-rating-foot{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:20px 0 10px}.dash-rating-foot>div{display:grid;gap:6px}.dash-rating-foot span{font-size:10px;color:var(--muted-strong)}.dash-rating-foot strong{font-size:17px;color:var(--text)}.dash-rating-track{height:7px;background:var(--surface-alt);border-radius:99px;overflow:hidden}.dash-rating-track>span{display:block;height:100%;border-radius:99px;background:#2e9c66}.dash-rating-link{border:0;background:transparent;display:flex;align-items:center;gap:5px;color:#228153;padding:12px 0 0;cursor:pointer;font-weight:750;font-size:11px}
.report-header-card{background:linear-gradient(118deg,#155038,#267a54);border-radius:21px;display:flex;justify-content:space-between;align-items:center;gap:20px;padding:28px 32px;color:white;margin-bottom:17px}.report-header-card .eyebrow{color:#b6e9ca!important}.report-header-card h2{font-size:26px;color:white;margin:7px 0 9px}.report-header-card p{font-size:12px;color:#d9efe2;margin:0}.report-header-icon{width:74px;height:74px;border:1px solid #ffffff24;border-radius:22px;display:grid;place-items:center;background:#ffffff16;flex-shrink:0}
.report-filters{display:flex;flex-wrap:wrap;gap:12px;align-items:end;margin-bottom:18px!important;padding:17px!important}.report-filters label{display:grid;gap:7px;font-size:11px;font-weight:750;color:var(--muted-strong);flex:1 1 165px}.report-filters select{min-height:41px;border:1px solid var(--border);border-radius:9px;padding:0 10px;background:var(--surface-alt);color:var(--text);width:100%}.report-filters>.btn-primary,.report-filters>.btn-light{height:41px;display:inline-flex;align-items:center;justify-content:center;gap:7px;white-space:nowrap;text-decoration:none;font-size:12px}.report-pdf{color:#1a6240!important;font-weight:800!important}.report-loading{padding:38px 20px;text-align:center;color:var(--muted-strong)}
.report-metrics-v2{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin-bottom:18px}.report-stat{background:var(--surface);border:1px solid var(--border);padding:20px 22px;border-radius:15px;box-shadow:0 6px 24px #12392009;display:grid;gap:9px}.report-stat>span{display:flex;align-items:center;gap:8px;color:var(--muted-strong);font-size:11px}.report-stat>strong{font-size:30px;color:var(--text);font-variant-numeric:tabular-nums;line-height:1.2}.report-stat>small{font-size:10px;color:var(--muted-strong)}.report-metric-green{background:linear-gradient(122deg,#f1f9f3,#e4f4e9);border-color:#d6eade}.report-metric-green>strong{color:#23744c}.report-panels{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin-bottom:19px}.report-panel{min-width:0;padding:22px!important}.report-panel .card-top{margin-bottom:23px}.report-panel .card-top h2,.report-table-card h2{font-size:16px;margin-bottom:5px}.report-panel .card-top p,.report-table-card .card-top p{font-size:11px;margin:0}
.report-sat-score{display:flex;align-items:center;gap:14px;border-bottom:1px solid var(--border);padding:0 0 17px;margin-bottom:18px}.report-sat-score>strong{font-size:51px;color:#246d4b;line-height:1}.report-sat-score>div{display:grid;gap:5px}.report-sat-score span{color:#e5b448;letter-spacing:4px;font-size:20px}.report-sat-score small{font-size:11px;color:var(--muted-strong)}.report-score-rows{display:grid;gap:11px}.report-score-row{display:grid;grid-template-columns:45px 1fr 28px;align-items:center;gap:10px;font-size:11px;color:var(--muted-strong)}.report-score-row b{text-align:right;color:var(--text)}.report-score-bar{height:10px;border-radius:10px;background:var(--surface-alt);overflow:hidden}.report-score-bar i{display:block;background:linear-gradient(90deg,#77ce94,#238c59);border-radius:10px;height:100%}
.report-trend-chart{display:flex;gap:5px;align-items:end;height:208px;padding:22px 4px 19px;border-bottom:1px solid var(--border);overflow:auto}.trend-column{height:100%;flex:1;min-width:14px;display:flex;flex-direction:column;justify-content:end;align-items:center;gap:7px}.trend-column-bar{display:block;min-height:5px;width:min(100%,25px);background:linear-gradient(0deg,#1d8355,#8ad3a6);border-radius:5px 5px 0 0}.trend-column small{font-size:8px;white-space:nowrap;color:var(--muted-strong)}.report-chart-label{font-size:10px;color:var(--muted-strong);padding-top:15px}.report-table-card{margin-bottom:18px}.report-table-card .card-top{margin-bottom:10px}.report-table td:first-child strong{font-weight:750}.report-rating-pill{padding:5px 9px;background:var(--surface-alt);border-radius:7px;font-weight:800;color:#247b52;white-space:nowrap}.report-last-panels .report-panel{min-height:230px}.report-systems{display:grid;gap:16px}.report-system-row{display:grid;gap:8px}.report-system-row>div:first-child{display:flex;justify-content:space-between;gap:12px}.report-system-row strong{font-size:12px}.report-system-row small{font-size:11px;color:var(--muted-strong)}.report-system-bar{height:9px;background:var(--surface-alt);border-radius:99px;overflow:hidden}.report-system-bar i{display:block;height:100%;border-radius:99px;background:linear-gradient(90deg,#91d8ac,#228954)}.report-review-list{display:grid;gap:8px;max-height:342px;overflow:auto}.report-review{border:1px solid var(--border);background:var(--surface-alt);text-align:left;border-radius:11px;padding:12px;cursor:pointer;color:var(--text)}.report-review:hover{border-color:#89c6a1}.report-review>div{display:flex;justify-content:space-between;gap:9px;font-size:11px}.report-review>div span{color:#daa339;white-space:nowrap}.report-review>small{display:block;margin:5px 0;color:var(--muted-strong);font-size:10px}.report-review>p{margin:6px 0 0;line-height:1.4;font-size:11px}
:root[data-theme="dark"] .assistant-bubble{background:#263b30!important;border-color:#42634b!important}:root[data-theme="dark"] .assistant-bubble-label{color:#a0e5bb}:root[data-theme="dark"] .auto-hero,:root[data-theme="dark"] .report-header-card{background:linear-gradient(120deg,#0e3323,#185539)}:root[data-theme="dark"] .auto-template-row.selected{background:#254e36}:root[data-theme="dark"] .auto-preview{background:#243b2c;border-color:#36513f}:root[data-theme="dark"] .auto-preview-bubble{background:#1e3327;border-color:#3a5b44}:root[data-theme="dark"] .auto-preview-bubble p{color:#e0f4e6}:root[data-theme="dark"] .auto-preview-bubble strong{color:#a3dcb4}:root[data-theme="dark"] .report-metric-green{background:#244630;border-color:#476c54}:root[data-theme="dark"] .auto-notice code{background:#244532;color:#a9ebc2}
@media(max-width:1050px){.auto-manager-layout{grid-template-columns:1fr}.report-panels{grid-template-columns:1fr}.report-metrics-v2{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:600px){.auto-hero{padding:18px;gap:12px}.auto-hero-icon{width:50px;height:50px}.auto-hero-copy h2{font-size:20px}.auto-agent-edit{width:100%}.auto-agent-input input{flex:1}.auto-manager-layout{display:block}.auto-library{margin-bottom:16px}.auto-library,.auto-editor{padding:15px!important}.auto-editor-bottom{gap:8px}.report-header-card{padding:20px}.report-header-icon{display:none}.report-metrics-v2{gap:9px}.report-stat{padding:14px 12px}.report-stat>strong{font-size:25px}.report-filters{gap:10px}.report-filters label{flex:1 1 140px}.report-panel{padding:15px!important}.report-sat-score>strong{font-size:41px}.report-sat-score span{font-size:17px}}
/* Dashboard de avaliação deve ocupar sua própria coluna (não a grade antiga). */
#dashboard-rating-mini.admin-report-inline{display:block;margin-top:15px;max-width:100%}
#dashboard-rating-mini .dash-rating-hero{display:flex;justify-content:space-between;align-items:center;gap:12px}
#dashboard-rating-mini .dash-rating-score{font-size:40px}
#dashboard-rating-mini .dash-rating-score small{font-size:17px;color:#91a59a}
#dashboard-rating-mini .dash-rating-review strong{font-size:25px;color:var(--text)}
#dashboard-rating-mini .dash-rating-review small{font-size:10px}
#dashboard-rating-mini .dash-rating-foot{display:flex;gap:20px;justify-content:space-between;align-items:center;margin:18px 0 9px}
#dashboard-rating-mini .dash-rating-foot span{font-size:10px}
#dashboard-rating-mini .dash-rating-foot strong{font-size:18px;color:var(--text)}

/* V1.13: tela de acesso enxuta */
.staff-auth-switch{width:100%;margin-top:12px;text-align:center;justify-content:center}.staff-password-hint{display:block;color:var(--muted-strong);font-size:11px;line-height:1.6;margin:3px 0 10px}.login-showcase-copy h1{font-size:clamp(42px,5vw,74px)}#staff-register-view[hidden],#staff-login-view[hidden]{display:none!important}


/* =========================================================
   EQUALIZE CHAT V1.14 · Login e cadastro da equipe
   Layout isolado: sem impacto na central de atendimento
   ========================================================= */
.login-v114{grid-template-columns:minmax(0,1.02fr) minmax(0,1fr);min-height:100dvh}
.login-v114 .login-showcase{padding:clamp(27px,3vw,48px);background:radial-gradient(circle at 88% 82%,rgba(77,171,113,.19),transparent 37%),linear-gradient(148deg,#205c3e 0%,#143e2c 72%,#0e3124 100%)}
.login-v114 .login-showcase:after{height:530px;width:530px;right:-245px;bottom:-230px;border:68px solid rgba(255,255,255,.035)}
.login-v114 .login-showcase .brand-img{width:210px;max-width:100%;padding:11px 14px;border-radius:13px}
.login-v114 .login-showcase-copy{padding:0 0 32px 0}
.login-v114 .login-kicker{letter-spacing:3px;font-size:11px;font-weight:800;color:#a9e9bf}
.login-v114 .login-showcase-copy h1{font-size:clamp(67px,7.3vw,112px);letter-spacing:-5.8px;line-height:.99;margin:22px 0 24px;font-weight:900;max-width:620px}
.login-v114 .login-showcase-copy h1 em{color:#b3f0c3}
.login-v114 .showcase-accent{height:5px;width:72px;background:#b3f0c3;border-radius:20px;margin-bottom:22px}
.login-v114 .login-showcase-copy p{font-size:17px;line-height:1.65;color:#d5e9dc;margin:0}
.login-v114 .login-showcase-foot{display:flex;align-items:center;gap:10px;font-size:10px;letter-spacing:1.8px;font-weight:800;color:#c4e5ce;position:relative;z-index:1}
.login-v114 .showcase-dot{width:8px;height:8px;background:#6cd89c;border-radius:50%;box-shadow:0 0 0 4px #ffffff1a}
.login-v114 .login-panel{padding:70px clamp(24px,5vw,84px) 50px;background:radial-gradient(circle at 10% 10%,rgba(58,155,100,.06),transparent 45%),var(--page);flex-direction:column}
.login-v114 .login-top-actions{right:35px;top:26px}
.login-v114 .login-box{width:min(100%,500px);padding:clamp(28px,3.4vw,48px);border-radius:24px;border:1px solid var(--border);background:var(--surface);box-shadow:0 27px 70px rgba(17,54,35,.09),0 2px 12px rgba(17,54,35,.045)}
.login-v114 .auth-heading{text-align:left;margin-bottom:24px}
.login-v114 .login-icon{height:55px;width:55px;margin:0 0 19px;border-radius:16px}
.login-v114 .auth-heading .eyebrow{letter-spacing:2px;color:var(--green-mid);font-size:10px;font-weight:800}
.login-v114 .login-box h2{font-size:clamp(27px,2.9vw,38px);line-height:1.14;letter-spacing:-1.25px;margin:11px 0 10px}
.login-v114 #staff-auth-subtitle{color:var(--muted-strong);font-size:13px;line-height:1.6;margin:0}
.login-v114 .form-stack{gap:6px}
.login-v114 .form-stack label{font-size:12px;margin:9px 0 2px;color:var(--text)}
.login-v114 .form-stack input{min-height:48px;padding:13px 14px;border-radius:10px;background:var(--surface-alt);border:1px solid var(--border);font-size:13px;color:var(--text)}
.login-v114 .form-stack input::placeholder{color:var(--muted)}
.login-v114 .form-stack input:focus{outline:2px solid rgba(35,139,82,.23);outline-offset:1px;border-color:#328e60}
.login-v114 .auth-submit{min-height:50px;width:100%;margin-top:18px;font-size:13px;justify-content:center;gap:10px;box-shadow:0 9px 18px rgba(21,94,57,.2)}
.login-v114 .auth-submit:disabled{opacity:.65;cursor:wait}
.login-v114 .auth-switch-line{padding:21px 0 0;text-align:center;color:var(--muted-strong);font-size:12px;line-height:1.5}
.login-v114 .auth-switch-line button{background:none;border:0;padding:5px 2px;color:var(--green-mid);font-weight:800;cursor:pointer;font-size:12px}
.login-v114 .auth-switch-line button:hover{text-decoration:underline}
.login-v114 .auth-switch-line button:focus-visible{outline:2px solid var(--green-mid);outline-offset:2px;border-radius:3px}
.login-v114 .staff-password-hint{padding:0 1px;color:var(--muted-strong);font-size:11px;line-height:1.5;margin:3px 0 1px}
.login-v114 .staff-auth-success{display:flex;gap:12px;align-items:flex-start;padding:15px;border:1px solid #9ad3b1;background:#e6f6eb;color:#17633a;border-radius:12px;margin:0 0 20px}
.login-v114 .staff-auth-success svg{flex:none;margin-top:1px}
.login-v114 .staff-auth-success div{display:grid;gap:4px}
.login-v114 .staff-auth-success strong{font-size:13px}
.login-v114 .staff-auth-success span{font-size:12px;line-height:1.5}
.login-v114 [hidden]{display:none!important}
.login-v114 .login-panel-foot{position:absolute;bottom:18px;font-size:10px;color:var(--muted);text-align:center;margin:0;padding:0 20px}
[data-theme="dark"] .login-v114 .login-box{box-shadow:0 24px 65px rgba(0,0,0,.22)}
[data-theme="dark"] .login-v114 .staff-auth-success{background:#183a2c;border-color:#286e4a;color:#b4efcb}
@media(max-width:1050px){.login-v114 .login-showcase-copy h1{font-size:clamp(58px,7vw,86px)}.login-v114 .login-showcase{padding:28px}.login-v114 .login-panel{padding:66px 22px 50px}.login-v114 .login-box{padding:30px}}
@media(max-width:680px){.login-v114{display:flex;flex-direction:column;min-height:100dvh}.login-v114 .login-showcase{display:flex;min-height:160px;flex:none;padding:18px 22px 22px}.login-v114 .login-showcase-top .brand-img{width:144px;padding:7px 10px;border-radius:9px}.login-v114 .login-showcase-chip,.login-v114 .login-showcase-foot,.login-v114 .showcase-accent,.login-v114 .login-showcase-copy p,.login-v114 .login-kicker{display:none}.login-v114 .login-showcase-copy{padding:0}.login-v114 .login-showcase-copy h1{font-size:32px;letter-spacing:-1.4px;margin:6px 0 0;line-height:1}.login-v114 .login-showcase-copy h1 br{display:none}.login-v114 .login-showcase-copy h1 em::before{content:' '}.login-v114 .login-showcase:after{display:none}.login-v114 .login-panel{min-height:auto;flex:1;padding:30px 16px 50px}.login-v114 .login-box{padding:25px 22px;border-radius:19px;max-width:470px}.login-v114 .login-panel-foot{bottom:13px}}
@media(max-height:680px) and (min-width:681px){.login-v114 .login-panel{padding-top:40px;padding-bottom:40px}.login-v114 .login-box{padding:25px 34px}.login-v114 .login-icon{height:40px;width:40px;margin-bottom:8px}.login-v114 .auth-heading{margin-bottom:10px}.login-v114 .login-box h2{font-size:30px}.login-v114 .form-stack input{min-height:41px}.login-v114 .login-showcase-copy h1{font-size:clamp(54px,6vw,85px)}}
@media(prefers-reduced-motion:reduce){.login-v114 *{scroll-behavior:auto!important}}